Privacy Policy

Version 2.0
Last updated: 10 June 2026

Contents

1.Introduction2.Data Controller3.Information We Collect4.How We Use Information5.Artificial Intelligence Processing6.Legal Bases for Processing7.Sharing of Information8.International Data Transfers9.Data Security10.Data Retention11.Your Privacy Rights12.California Privacy Rights13.Children's Privacy14.Cookies and Similar Technologies15.Third-Party Services16.Automated Decision-Making17.Changes to This Privacy Policy18.Contact Us

Healio360 ("Healio360", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you access or use the Healio360 website, mobile applications, connected health services, wearable integrations, health analysis tools, and related services and features.

By using Healio360, you acknowledge that you have read and understood this Privacy Policy.

1

Introduction

This Privacy Policy covers all information collected when you use Healio360, including account information, health data you voluntarily provide, wearable integrations, and technical usage data. We are committed to handling this information with care and transparency.

2

Data Controller

Healio360 is operated by Seven Capital Markets Ltd.

Registered Office

Oriel House

26 The Quadrant

Richmond

TW9 1DL

United Kingdom

Privacy Contact: support@healio360.com

3.

Information We Collect

Account Information

When creating an account, we may collect:

  • Name
  • Email address
  • Date of birth
  • Country of residence
  • Account credentials

Health Information

Where voluntarily provided, we may collect:

  • Symptoms
  • Medical history
  • Blood test results
  • Imaging reports
  • Skin photographs
  • Medications
  • Lifestyle information
  • Wellness information
  • Uploaded health records

Wearable and Device Information

Where connected by the user, we may receive:

  • Heart rate
  • Heart rate variability
  • Sleep data
  • Activity data
  • Exercise information
  • Respiratory information
  • Wellness metrics
  • Other health-related measurements

Technical Information

We may collect:

  • Device type
  • Browser type
  • Operating system
  • IP address
  • Usage activity
  • Diagnostic information
  • Error logs
  • Security events

Payment Information

Payments are processed by third-party payment providers. Healio360 does not store complete payment card details.

4

How We Use Information

We may use information to:

  • Provide Healio360 services
  • Generate health insights
  • Produce AI-assisted analyses
  • Operate wearable integrations
  • Improve platform functionality
  • Respond to support requests
  • Detect fraud and abuse
  • Maintain security
  • Meet legal obligations
  • Process subscriptions and billing
  • Conduct analytics and performance monitoring
5

Artificial Intelligence Processing

Healio360 uses artificial intelligence technologies to analyse information submitted by users. Information may be processed by automated systems to generate:

  • Health summaries
  • Trend analyses
  • Educational explanations
  • Symptom insights
  • Report interpretations

AI-generated outputs may be inaccurate, incomplete, or incorrect and should not be relied upon as professional medical advice.

6

Legal Bases for Processing

Where applicable under privacy laws, Healio360 may process information based on:

  • User consent
  • Contractual necessity
  • Legitimate business interests
  • Compliance with legal obligations
  • Protection of vital interests

Health-related information is processed only where users voluntarily provide such information and applicable legal grounds exist.

7.

Sharing of Information

We do not sell personal information.

We may share information with:

Service Providers

  • Cloud hosting
  • Analytics
  • Security monitoring
  • Customer support
  • Communications
  • Payment processing

Technology Partners

  • Artificial intelligence services
  • Wearable integrations
  • Data processing infrastructure

Legal Authorities

  • Law
  • Regulation
  • Court order
  • Government request

Business Transactions

  • Investment
  • Acquisition
  • Merger
  • Sale of assets
  • Corporate restructuring
8

International Data Transfers

Healio360 operates internationally. Information may be processed in countries outside the user's country of residence. Where required, we implement reasonable safeguards designed to protect personal information during international transfers.

9

Data Security

Healio360 uses administrative, technical, and organisational safeguards designed to protect information from unauthorised access, disclosure, loss, alteration, or destruction.

Security measures may include:

  • Encryption in transit
  • Encryption at rest
  • Access controls
  • Authentication controls
  • Monitoring and logging
  • Secure hosting infrastructure

No security system can guarantee absolute security.

10

Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide services
  • Maintain accounts
  • Meet legal obligations
  • Resolve disputes
  • Protect legal rights

Retention periods may vary depending on the type of information and applicable legal requirements.

11.

Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Delete information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request portability of information

Requests may be submitted to support@healio360.com. We may request identity verification before fulfilling requests.

12

California Privacy Rights

Where applicable under California law, California residents may have additional rights relating to access, deletion, correction, and information disclosure requests.

  • Healio360 does not sell personal information.
  • With your consent, Healio360 uses advertising cookies to measure the effectiveness of our ads.
13

Children's Privacy

Healio360 is not intended for independent use by children under 18 years of age. Parents or legal guardians may provide information on behalf of children under their care. We do not knowingly collect personal information from children without appropriate authority.

14

Cookies and Similar Technologies

Healio360 may use:

  • Essential cookies
  • Functional cookies
  • Security cookies
  • Analytics technologies

Where required by applicable law, users may be provided with choices regarding non-essential cookies. Some platform functionality may not operate correctly if certain technologies are disabled.

15

Third-Party Services

Healio360 may contain links or integrations involving third-party services, including Apple Health, payment providers, healthcare provider directories, and external websites. We are not responsible for privacy practices of third parties. Users should review the privacy policies of third-party services separately.

16

Automated Decision-Making

Healio360 uses automated processing and AI-generated outputs. Such outputs are intended to provide educational information and are not intended to produce legally binding or clinically determinative decisions without human involvement.

Users should independently evaluate AI-generated information and consult qualified professionals where appropriate.

17

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions become effective when published on the website or application. Continued use of Healio360 after publication constitutes acceptance of the updated Privacy Policy.

18.

Contact Us

For privacy-related questions, requests, or concerns:

Healio360 — Operated by Seven Capital Markets Ltd

Oriel House

26 The Quadrant

Richmond

TW9 1DL

United Kingdom

support@healio360.comwww.healio360.com
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